Your Business Deserves Systems That Work — Not Just More Software
Disconnected tools, missed follow-ups, and a website that doesn't sell for you are costing you real money every week. We help you fix it, in weeks, without an enterprise budget.
Trusted Partners & Affiliations
Tech Chaos Isn't Just Annoying. It's Expensive.
Most small businesses aren't held back by a lack of tools. They're held back by too many tools that don't talk to each other — and no time to fix it.
Leads slip through the cracks
A form fills out, an email comes in, a call goes to voicemail — and nothing follows up automatically. That's a paying customer choosing your competitor instead.
You're the only one who knows how it works
If you're out sick or on vacation, half your systems stop moving. Nothing is documented. Nothing runs without you.
Your website looks fine and sells nothing
It's polished. It's just not built to turn a visitor into a booked call or a paid client — so it sits there, quiet.
You're paying for five tools that do one job
Scheduling here, invoicing there, a CRM you half use. The subscriptions add up and none of them are actually connected.
Here's the part no one says out loud: it's exhausting to run a business this way. You started this to have more freedom, not to feel one missed email away from letting a customer down. That feeling is the real cost — and it's fixable.
Someone Who's Been Exactly Where You Are
30 years in technology. One mission: enterprise-level systems, without the enterprise budget.
Nicole Serralta, M.S., MCP spent 30 years in technology — 26 of them as a Microsoft Certified Professional — before founding Certified Tech Solutions to bring enterprise-level systems to businesses that don't have an IT department.
- 30 years in technology, working directly with business owners — not just IT departments
- 26 years as a Microsoft Certified Professional
- Education-first approach: you learn to run it, not just rent it from us
- Trusted by franchises, nonprofits, and solo entrepreneurs alike
Three Steps From Chaos to CALM
No overwhelming proposal, no 40-page audit. Just a clear path, one step at a time.
Take the free assessment
Ten questions, three minutes. Get your CALM score and see exactly where your systems stand today.
Get your custom plan
Nicole reviews your results and hands you a personalized action plan — three quick wins you can act on right away.
We build it together
We implement the systems and train your team to run them — so you're never dependent on us to keep things moving.
Is Your Tech Working
For You — or Against You?
Take the Tech Chaos → CALM Survey and find out exactly where your business systems stand. Get a personalized score plus a free action plan delivered straight to your inbox.
Your personalized score
See exactly where your business lands on the Chaos → CALM spectrum
What we noticed
Key observations specific to your responses — not generic advice
3 quick wins
Actionable improvements you can make right away
Full results by email
Your complete action plan delivered to your inbox
Strategic Partnership with Automation on a Mission
Certified Tech Solutions partners with Automation on a Mission (AOAM) to deliver powerful, scalable automation and business systems for entrepreneurs, organizations, franchises, and membership-based communities.
This collaboration combines enterprise-level automation technology with real-world implementation, education, and strategy — ensuring clients don't just gain access to tools, but actually use them effectively to grow.
Learn More About AOAM →The Tools Behind Your Plan
Once you know where you stand, here's what we might build together — matched to your plan, not sold as a package.
Automation Platform
Harness the power of Automation on a Mission — an enterprise-level platform that replaces dozens of disconnected tools with one unified system.
- Complete platform onboarding & setup
- Custom workflow automation
- Ongoing management & training
- CRM, marketing, scheduling & more
Website & Funnel Design
Professional websites and high-converting sales funnels built for businesses ready to scale.
- Custom website design & development
- High-converting sales funnels
- Mobile-responsive design
- SEO & performance optimization
LCS Partners Network
Join a thriving community of business owners who amplify each other's social media presence through genuine engagement.
- Daily social media support
- Boost organic reach & engagement
- Network with entrepreneurs
- Build authentic connections
What Happens Next Is Up to You
If nothing changes
- More leads answered a day too late, or not at all
- More hours spent doing by hand what software should do for you
- A business that can't run without you in it every single day
With a system that works
- Leads followed up in minutes, not days
- Your week freed up for the work only you can do
- A business that keeps running — and growing — whether you're at your desk or not
Real Results, Real Impact
Client Success Stories
Real businesses, real results, real impact
"Nicole completely transformed how we manage our franchise operations. We went from spreadsheet chaos to streamlined automation in just 8 weeks. Our booking response time dropped from 24 hours to instant."
"As a nonprofit with limited resources, we needed technology that worked without breaking the bank. Nicole set up our entire membership portal and automation system. Our event attendance increased 85%."
"What sets Nicole apart is her education-first approach. She didn't just build our automation — she taught our team how to manage it ourselves. We're now self-sufficient and confident."
What Small Business Owners Ask Us
Straight answers to the questions we hear most about automation, web development, and technology consulting.
Can I automate my small and medium business operations with technology solutions?
Yes. Certified Tech Solutions builds automation for SMBs using the Automation on a Mission (AOAM) platform, which replaces scattered tools like separate CRM, scheduling, and email software with one connected system. The Done for You package handles setup, custom workflows, and training, so your team can run it confidently once we hand it off.
What are the best business automation tools for streamlining operations?
The best tools depend on your business, but the common mistake is stacking too many disconnected apps. We recommend consolidating CRM, marketing, scheduling, and client communication into a single platform like AOAM. Fewer moving parts means fewer things to break and less time spent switching between logins.
How do I choose the right web development company for my business or nonprofit?
Look for a developer who understands many different styles of businesses and nonprofit budgets and membership needs, not just design. Certified Tech Solutions built the full membership portal and automation system for WISE (Women in Successful Entrepreneurship), a 501(c)(3), and helped increase their fundraising by 85% without breaking their budget.
What are the key factors to consider when evaluating technology consulting firms?
Look for real certifications, real experience, and an education-first approach. Nicole Serralta, M.S., MCP, founder of Certified Tech Solutions, has 30 years in technology and has held a Microsoft Certified Professional credential for 26 of them. The firm builds systems and teaches clients to run them, avoiding long-term dependency.
Can I get a personalized action plan for my business technology systems?
Yes. Certified Tech Solutions offers a free Tech Chaos to CALM Survey, a 10-question, under-3-minute assessment. Users get a personalized score, specific observations about their setup, three quick wins, and a full action plan emailed to them at no cost.
What are the best ways to measure the success of a digital strategy for a small business?
Track time saved, response speed, and return on investment. Certified Tech Solutions clients have saved over 500 hours a month collectively, seen an average 85% increase in ROI, and cut booking response times from 24 hours down to instant.
Can I get a free consultation with Certified Tech Solutions to discuss my business needs?
Yes. Certified Tech Solutions offers a free, no-obligation consultation to discuss a business's technology needs, available to schedule directly from the contact page.
Ready to Transform Your Business?
Let's discuss how enterprise automation and strategic technology can accelerate your growth. Schedule a free consultation today.